Keeping an open dialogue with your customers is essential to forming loyal, long-lasting relationships. But 81% of consumers say it’s difficult to communicate with a business. From being friendly in-store to providing help online or over the phone, every touch ...
Adding Messenger to your local-digital marketing hub We’re excited to introduce you to our newest feature: Synup Messenger. With Synup Messenger, we’re bringing a beloved feature, Google Business Messenger, right to your fingertips. Now, you can message customers across all ...
Reputation and review management solutions aggregate all forms of guest feedback from across the web to help businesses read, respond, and analyze the feedback in an efficient manner. 95% of customers read reviews prior to making a booking decision, and ...
Customer reviews are critical to your business. At a time when 93% of consumers base their purchase decision on reviews, actively managing and responding to reviews is no longer optional. In this article, we’ll focus on how you can respond ...
For my mother’s 60th birthday we took a trip to Grand Cayman and stayed at the Westin. When I went to the counter to check-in, the concierge greeted me with a warm smile. When I told her we were here ...