Read More

Building Trust with Customer Communication

Keeping an open dialogue with your customers is essential to forming loyal, long-lasting relationships. But 81% of consumers say it’s difficult to communicate with a business. From being friendly in-store to providing help online or over the phone, every touch ...
showing thumbs up and thumbs down, difficult choose concept
Read More

What is Sentiment Analysis?

Sentiment analysis refers to the application of contextual text analysis to is a term used to describe a marketing technique that benefits business owners in a major way. Also known as opinion mining, sentiment analysis takes the public opinion via ...
Stylish young hipster with beard wearing eyeglasses and holding thumbs up on blue.
Read More

How to Optimize Your CX with Local SEO

An overwhelming number of customers begin their purchase journey online today. Studies estimate that nearly 70% of U.S. customers begin their journeys by using a search engine. From shopping online to finding local services and businesses, most journeys begin with ...