The metaverse is starting to impact businesses. And its current influence is just the tip of the iceberg. Consumers are already getting used to the comfort, accessibility, and ease of the metaverse. For the modern consumer, their phone is a portal to an easily navigable world. They can try on ...
There are plenty of ways to build loyal customers. From mastering customer communication and customer service to offering loyalty programs or rewards, nurturing good relationships can take on many forms. But what if we told you that your best customers haven’t been to your business? That’s right: they haven’t found ...
For my mother’s 60th birthday we took a trip to Grand Cayman and stayed at the Westin. When I went to the counter to check-in, the concierge greeted me with a warm smile. When I told her we were here to celebrate my mother’s birthday, she lit up with excitement. ...
Retail has changed. It’s no surprise that the COVID-19 outbreak has been devastating to retail. With the government mandating store closures nationwide, retailers are facing huge challenges with layoffs, operational overhead, rent, and inventory. Major retailers such as JD Sports, Urban Outfitters and Target have already submitted claims to not ...
Earning a loyal customer for your brand is not an easy task. You pool in all your resources to acquire a new customer, but once a customer makes their very first purchase with your brand, you need to work on getting them to return to your store. You slowly work ...
