You log into your Google Business Profile, and the review count is wrong. Reviews you know existed (the ones you remember reading, maybe even responded to) are gone. No email from Google. No explanation. Reviews are important points of reference, so it’s understandably distressing when something goes wrong. And for a ...
A common problem in local businesses is something we like to call “local listing invisibility”, where your business technically exists online, but fails to appear when customers search for the services you provide. Even when you’ve set up your Google Business Profile (GBP), filled out every field, added photos, and ...
Source: Unsplash As you chart your activity across your digital presence, you make deposits of goodwill with your core audience. That goodwill erodes with every poor experience, slowly turning from an asset into decay. A single one-star drop in your average rating, from 4.0 to 3.0, can reduce annual revenue ...
Over the last few years, we’ve watched agencies grow from a handful of clients to hundreds, and we kept seeing the same friction points show up again and again. Different clients are subscribed to different combinations of apps. Agencies often have to do manual setup during onboarding for each of ...
You didn’t start your agency because you had an undying passion for data entry and chasing after $500 checks. You started it to build a business that (hopefully) grows to scale. If you are still manually billing twenty companies, from HVAC to dental practices every month, you are burning your ...
