Source: Unsplash As you chart your activity across your digital presence, you make deposits of goodwill with your core audience. That goodwill erodes with every poor experience, slowly turning from an asset into decay. A single one-star drop in your average rating, from 4.0 to 3.0, can reduce annual revenue ...
Over the last few years, we’ve watched agencies grow from a handful of clients to hundreds, and we kept seeing the same friction points show up again and again. Different clients are subscribed to different combinations of apps. Agencies often have to do manual setup during onboarding for each of ...
You didn’t start your agency because you had an undying passion for data entry and chasing after $500 checks. You started it to build a business that (hopefully) grows to scale. If you are still manually billing twenty companies, from HVAC to dental practices every month, you are burning your ...
Managing your brand reputation on social media isn't just about responding to comments or putting out fires. It’s about shaping how your audience sees and interacts with your business every day. With social media being one of the first places consumers go to check out a company, managing your reputation ...
Almost every customer journey nowadays begins with a single Google Search. The first thing travelers do is check the prices of flights and hotels on their phones. And for hotels, this Google Search goes beyond prices. Living in a hotel is an experience and customers today are trying to have ...
