Invoicing can come with a bundle of nerves that are hard to untangle. It’s easy to declare ownership of good work, but not so much when it comes to the attached price. You have to be firm but not overeager. Prioritize maintaining that friendly customer relationship while taking responsibility for ...
You know that restless feeling when your agency calendar is full, but your confidence is not? Client calls, campaign reports, and team check-ins keep you busy, but somewhere in the back of your mind, there’s a question: are things moving forward or just moving in circles? Many agency owners make ...
Most agencies do not lose deals because prospects say no. They lose deals because conversations die. A follow-up email never got sent, a reminder call was missed, or the prospect simply moved on to another agency. Sales is not about chasing harder. It is about showing up consistently and clearly ...
If you run an agency, you've probably already felt the sting of losing a client. It’s not just about the revenue disappearing. Research from Harvard shows it can cost five to seven times more (sometimes 25x more) to win a new client than to retain one. Add in the hours ...
For agencies, reviews can make or break client growth. One bad review doesn’t just sit on Google; it spreads, gets noticed in search results, and can turn prospects away. On the other hand, a stream of positive reviews builds trust and drives conversions. The problem is scale. Collecting, monitoring, and ...
